Privacy Policy
Last updated: September 11, 2026
Privacy Policy
PosAssists (“PosAssists”, “we”, “us”, or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we collect when you visit posassists.com, contact us, or schedule a meeting with us, why we use that information, and the choices available to you.
PosAssists operates from Bosnia and Herzegovina.
For privacy-related questions or requests, contact:
support.leadership@posassists.com
1. Information We Collect
We may collect information that you voluntarily provide to us through our website.
When you use our contact form, this may include:
First and last name
Work email address
Company name
Company website
Current support team size, if provided
Type of support service you are interested in
Information included in your message
When you schedule a discovery call, we may receive information such as your name, email address, company information, selected appointment time, and information you provide during the booking process.
We may also receive limited technical information generated when you use the website, such as IP address, browser type, device information, request logs, security logs, and similar information necessary to operate and protect the website.
2. How We Use Your Information
We use personal information to:
Respond to enquiries and requests.
Evaluate whether PosAssists services may be relevant to your organisation.
Schedule and manage discovery calls and other business meetings.
Communicate with you regarding a potential or existing business relationship.
Operate, maintain, secure, and improve our website.
Detect spam, abuse, technical problems, or security threats.
Comply with applicable legal and regulatory obligations.
We do not use contact-form submissions to automatically add you to a general marketing mailing list unless you separately agree to receive such communications.
3. Legal Bases for Processing
Where data protection law requires a legal basis for processing, including under applicable European or UK data protection rules, we may process personal information on one or more of the following bases:
Legitimate interests — including responding to business enquiries, operating our website, protecting our systems, and developing business relationships.
Steps prior to entering into a contract — where you contact us to discuss PosAssists services or request information about a potential engagement.
Consent — where consent is required for a particular activity, such as certain optional marketing communications or non-essential cookies.
Legal obligations — where processing is necessary to comply with applicable law.
Where we rely on legitimate interests, we consider whether those interests are balanced against the rights and interests of the individual.
4. How We Share Information
We do not sell personal information.
We may share or process information through service providers that are necessary to operate the website and communicate with you.
These currently may include:
Hostinger — website hosting and infrastructure.
Namecheap Private Email — business email delivery and communication.
Calendly — scheduling discovery calls and meetings.
Google services, including Google Calendar and Google Meet — calendar management and online meetings where used.
These providers may process personal information on our behalf or according to their own applicable privacy terms.
For example, Calendly states that when its customers use Calendly to schedule meetings with invitees, Calendly acts as a processor or service provider on behalf of that customer.
We may also disclose information where required by law, regulation, court order, or where reasonably necessary to protect our rights, systems, users, or business.
5. International Data Transfers
Some service providers used by PosAssists may process information in countries outside your country of residence.
Where required by applicable data protection law, appropriate safeguards will be used for international transfers of personal information.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.
Business enquiries and related correspondence are generally retained for up to 24 months after the last meaningful interaction, unless a longer period is necessary because a business relationship develops, a legal obligation applies, or the information is required to establish or protect legal rights.
If an enquiry becomes part of an ongoing client relationship, relevant records may be retained for the duration of that relationship and for any additional period required by contractual, accounting, tax, or legal obligations.
Technical and security records may be retained for shorter periods according to operational and security needs and the retention practices of our infrastructure providers.
7. Cookies and Similar Technologies
Our website may use cookies or similar technologies that are necessary for website functionality, administration, security, or session management.
Third-party services that you choose to visit, such as Calendly, may use their own cookies and similar technologies according to their own privacy policies.
If PosAssists enables non-essential analytics, advertising, or similar tracking technologies in the future, we will update our privacy information and implement consent controls where required by applicable law.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Request restriction of certain processing.
Object to certain processing, including processing based on legitimate interests.
Request portability of certain personal information.
Withdraw consent where processing is based on consent.
Submit a complaint to the competent data protection authority.
Not all rights apply in every circumstance, and applicable law may permit or require us to retain certain information.
To exercise a privacy right, contact:
support.leadership@posassists.com
We may need to verify your identity before completing a request.
9. Security
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, email system, or internet transmission can be guaranteed to be completely secure.
10. Third-Party Websites
Our website may contain links to third-party websites or services, including scheduling and meeting providers.
PosAssists is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy information before providing personal information.
11. Children
The PosAssists website and services are intended for business users and are not directed to children.
We do not knowingly seek to collect personal information from children through this website.
12. Changes to This Privacy Policy
We may update this Privacy Policy when our business, website, service providers, or legal obligations change.
The current version will be published on this page with an updated “Last updated” date.
13. Contact
For questions regarding this Privacy Policy or the way PosAssists handles personal information, contact:
PosAssists
Bosnia and Herzegovina
support.leadership@posassists.com